In one of the country’s largest cities, a government agency faced a series of challenges as it struggled to manage a rapidly increasing volume of secure data traffic.
The Office of the Chief Technology Officer (OCTO), the city government’s central technology agency, is tasked with managing the city’s technological infrastructure and providing support for other city departments. A key component of the OCTO’s mission is managing data exchange between dozens of city and federal government organizations.
To meet federal standards for secure data exchange, the OCTO had relied on PGP encryption using a well-known encryption application. As the amount of data traffic grew year after year, however, data encryption became increasingly time-consuming. When encryption processing times began to cause the OCTO to miss its service commitments, the agency implemented a compression solution to reduce file sizes prior to encryption and transmission.
Soon after, under pressure to curb costs and reduce complexity, the OCTO began searching for ways to consolidate technologies where possible. The agency’s solution for data exchange came under scrutiny, as it employed one application to compress data and a second application to encrypt it. Licensing, maintaining, and training on multiple technologies was costly and added unnecessary complexity to each data exchange operation.